DTC Introduces New SOP : Remove Faulty Buses Within 15 Minutes

Delhi, May 23, 2025 — In a significant move to enhance public transportation efficiency, the DTC Introduces New SOP aimed at swiftly removing broken-down buses from city roads within 15 minutes. This initiative addresses the persistent issue of bus breakdowns causing traffic congestion and commuter inconvenience across the capital.

Rapid Response to Bus Breakdowns

DTC Introduces New SOP, mandates the deployment of Quick Response Teams (QRTs) equipped with cranes to promptly tow away malfunctioning buses. These teams are strategically stationed at 30 identified hotspots prone to frequent breakdowns, including critical areas such as ISBT Kashmere Gate, Minto Bridge underpass, Sarai Kale Khan, Rajghat, ITO, Vikas Marg, Civil Lines, Dhaula Kuan, AIIMS flyover, Baba Kharak Singh Marg, Ashram, and near Subroto Park police station. The objective is to clear obstructions swiftly, minimizing traffic disruptions and ensuring smoother commutes for Delhi residents.

Comprehensive SOP Implementation

The 34-page SOP outlines a coordinated approach involving various levels of DTC staff. Control room officers, depot managers, QRTs, and crane operators are assigned specific roles to ensure seamless execution. Regional officials will oversee SOP implementation, coordinating with relevant departments and the Delhi Traffic Police. A 24×7 control room, managed by two deputy traffic managers, will monitor breakdowns and waterlogging alerts, dispatching the nearest QRT within five minutes of receiving an alert. DTC Introduces New SOP.

Depot managers are tasked with daily vehicle inspections and advising drivers on routes susceptible to waterlogging and breakdowns. QRTs will not only tow defective buses but also assist in minor repairs and facilitate the transfer of stranded passengers to alternative buses. During the monsoon season, these teams will monitor waterlogged areas, informing the control room to help drivers avoid affected routes.

Phasing Out Outdated Buses

In addition to the new SOP, DTC plans to retire over 2,500 buses currently operating beyond their Annual Maintenance Contract (AMC) period by the end of this year. Many of these buses, acquired during the 2010 Commonwealth Games, have exceeded their service tenure, leading to frequent breakdowns and service disruptions. Phasing out these outdated vehicles is expected to enhance the reliability and safety of Delhi’s public transportation system.

Enhanced Monitoring and Maintenance

To ensure the effectiveness of the new SOP, DTC has established 100 field operations monitoring teams responsible for overseeing bus operations, responding promptly to breakdowns, and providing regular feedback for corrective actions. Additionally, four regional-level teams and 70 depot-level bike teams have been formed to address minor repairs, such as brake failures, on the spot.

Conclusion

DTC’s proactive measures, including the swift removal of faulty buses and the phasing out of outdated vehicles, signify a commitment to improving Delhi’s public transportation infrastructure. By reducing response times to breakdowns and enhancing maintenance protocols, the corporation aims to provide commuters with a more reliable and efficient bus service, ultimately contributing to smoother traffic flow and reduced congestion across the city.