Passenger Hotline 1800 5691 444 and Immediate Response Launched by Air India

New Delhi, June 12, 2025

Shocking Air India Incident Leaves Passengers Injured Mid-Flight

In a disturbing turn of events, an Air India flight en route from Ahmedabad to London experienced severe turbulence mid-air, resulting in injuries to multiple passengers and crew members. The aircraft, a Boeing 787-8 Dreamliner, departed Ahmedabad at 13:38 hrs with 242 individuals on board, including both passengers and crew.

The turbulence occurred while the aircraft was cruising at high altitude, leading to an emergency situation that prompted immediate medical assistance upon landing. As per the official statement released by Air India, injured passengers have been taken to the nearest hospitals for urgent treatment.

Air India Flight Incident Involves International Nationals

The Air India flight incident involved passengers of diverse nationalities. According to the airline, of the 242 people on board, 169 were Indian nationals, 53 were British nationals, one was a Canadian citizen, and seven were Portuguese nationals. The incident has drawn international attention and concern, particularly among relatives of those onboard.

Air India has swiftly responded to the crisis, deploying a special team to coordinate with local medical facilities and authorities. A dedicated passenger hotline—1800 5691 444—has also been set up to provide real-time information to the families and loved ones of those affected.

Air India Flight Incident Triggers Safety Review

The Air India flight incident has prompted renewed discussions around in-flight safety measures and preparedness for extreme turbulence. While Air India has not disclosed the exact cause of the turbulence, aviation experts believe it could be related to recent global weather anomalies impacting high-altitude wind patterns.

In a follow-up to the incident, the Directorate General of Civil Aviation (DGCA) may initiate a thorough safety audit to review turbulence-related protocols. The aircraft involved will also undergo a comprehensive inspection to ensure its airworthiness for future operations.

Passenger Hotline and Immediate Response Launched by Air India

Air India has received both praise and criticism in the wake of the Air India flight incident. While the prompt activation of the passenger hotline has been appreciated, questions are being raised about the airline’s turbulence forecast system and cabin preparedness.

The airline is currently in the process of notifying all affected families. Medical staff and airline representatives have been deployed at the arrival airport to assist the injured and coordinate their care.

Government and Aviation Authorities Closely Monitoring the Air India Flight Incident

India’s Ministry of Civil Aviation is reportedly in constant contact with Air India’s emergency management team. Meanwhile, British and Portuguese embassies are working closely with Indian authorities to ensure proper medical attention and communication for their nationals involved in the Air India flight incident.

While there is no confirmation yet on the number of severely injured individuals, officials have assured the public that everyone is receiving appropriate medical care. More updates are expected as the situation develops.

What’s Next for Air India After This Flight Incident?

This Air India flight incident could potentially lead to significant changes in the airline’s safety training, turbulence detection systems, and passenger care protocols. Analysts also suggest that international aviation bodies might push for advanced predictive technologies to better anticipate sudden atmospheric disturbances.

Air India has reaffirmed its commitment to passenger safety and has vowed to conduct a full internal investigation to understand the root causes of the turbulence and to improve operational standards.